Some Creators have multiple sponsorship opportunities that they are working on simultaneously. So like any business, it may take time for them to complete one assignment before they can move on to the next. 

Please try to give Creators at least 72 hours to respond to your messages. 

In the rare event that you cannot reach a Creator who is making content for you, please contact us directly at help@reeliolabs.com and provide us the name of your campaign and the Creator you wish to reach. If we cannot re-establish communication, we will either release funds back to your credit card or otherwise credit your account so you can work with a different Creator.

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